In-home patient care option for Burlington and surrounding communities


A remote patient monitoring program connects patients with a multiskilled care team using an app on a tablet or smartphone. The app makes it simple to communicate and securely share health information.

The Burlington-area program is for:

  • Patients with chronic obstructive pulmonary disease (COPD) and/or congestive heart failure (CHF) (who may or may not have other conditions such as diabetes)

  • COVID-19-positive patients with no to minimal symptoms who can be monitored at home while isolating and do not require hospitalization.

Using an app called Aetonix aTouchAway, patients can:

  • Connect to their care team via messaging and virtual visits

  • Respond to reminders

  • Learn more about their condition

COVID-19-positive patients use their own smartphone or tablet. Patients being monitored because of their chronic conditions borrow a free tablet and medical monitoring equipment so they can:

  • Measure and send current vital signs (such as pulse rate or temperature) and symptoms to the care team

  • Avoid unnecessary trips to the clinic or hospital

The remote monitoring care team includes a Nurse Practitioner, Registered Practical Nurse, and Community Paramedic. Burlington Family Health Team professionals, such as a dietitian, respiratory therapist, physiotherapist, etc. are called in when needed to build a coordinated care team for the patient and family. The patient’s primary physician is informed and involved regularly.

The remote monitoring program provides comprehensive, continuing patient care from the safety of the home environment. It was designed by several partners of the Burlington Ontario Health Team and provides an excellent experience for patients and healthcare providers, peace of mind for family members, and better health outcomes.

If you have questions, please phone the intake line at 289 208 9619.


Healthcare providers can download the referral form, print it, and fax the completed form to 855 928 5284.

Learn more below.