In-home patient care option for Burlington and surrounding communities


The remote care management program connects patients with a multiskilled care team using an app on a tablet or smartphone. The app makes it simple to communicate and securely share health information.

The Burlington-area program is for:

  • Patients with chronic obstructive pulmonary disease (COPD) and/or congestive heart failure (CHF)

Using an app called Aetonix aTouchAway, patients can:

  • Connect to their care team via messaging and virtual visits

  • Respond to reminders

  • Learn more about their condition

Patients being monitored because of their chronic conditions borrow a free tablet and medical monitoring equipment so they can:

  • Measure and send current vital signs (such as pulse rate or temperature) and symptoms to the care team

  • Avoid unnecessary trips to the clinic or hospital

The remote care management team includes a Nurse Practitioner, Registered Practical Nurse, Community Paramedic and Community Connector. Burlington Family Health Team professionals, such as Respiratory Therapist, Physiotherapist, etc. are called in when needed to build a coordinated care team for the patient and family. The patient’s primary physician is informed and involved regularly.

The remote care management program provides comprehensive, continuing patient care from the safety of the home environment. It was designed by several partners of the Burlington Ontario Health Team and provides an excellent experience for patients and healthcare providers, peace of mind for family members, and better health outcomes.


Please note the Burlington Ontario Health Team has partnered with the Ontario Health West Home & Community Care Support Services Remote Care Monitoring Program who will now be providing remote monitoring for COVID-19 positive patients.  Please visit the Ontario Health West COVID-19 Remote Care Monitoring Program website for the referral form and more information about COVID-19 Remote Care Monitoring.


We are in unprecedented times and information is changing rapidly.   If you have questions, please phone the Burlington OHT Community Remote Care Management Program intake line at 289 208 9619. We will be happy to assist in ensuring your patient is referred to the appropriate program.


Healthcare providers can download the chronic disease referral form, print it, and fax the completed form to 855 928 5284.  The referral form is also available on Ocean eReferral. 

Learn more below.